LibGuides: Help and Support: Support from Network Zone Manager

Network Zone and Systems | Alma & Primo VE Support

Freshdesk Help Desk Platform
For all Network Zone and Systems questions, concerns, and requests, please fill out a ticket using Freshdesk. You may also check on a previously submitted ticket status through this link.
Additional Network Zone Reporting Forms and Updates
Please view the LSP NZ and Systems Support page for more information on the Network Zone by clicking on the above link.

You can also access the Freshdesk platform directly from the LibGuide by selecting the Need Help? icon located on the lower right-hand corner of your screen.

Submit ExLibris Support Cases to LSP for Escalation

ExLibris LSP Priority Tickets - Form
Please submit responses to this form

This a short form to use in order to submit a single ProQuest | ExLibris Support Case number that you would want Library Consortium Staff to escalate to the highest levels at ExLibris.

Follow the guidelines when submitting responses to this form:

There are no restrictions on what cases you can submit through this:
- old
- new
- system-breaking or not

Deadline to Submit responses: the 20th day of every month to ensure ample time for the NZ Manager and the ExLibris Support Team to review and communicate case details.
- Any cases submitted after this time of the month will be addressed the following month.

Further, while the goal is to clear these cases month to month, there might be some that take longer, in which case please hold off with new case submissions until they get resolved.

Progress reports on case # submitted to the form above will be supplied by the Network Zone Manager and Systems Administrator: Pawel Szponar nzadmin@ccleague.org