Ex Libris Support Resources
Get to know your ProQuest Support portal statuses (also outlined in the Ex Libris Knowledgebase). Please be aware that some statuses will result in automatic closing of the case--adjust your status to "Pending Customer Testing" to keep it open for up to an additional 11 months.
Experience slow performance with Alma? Generate a Performance Tracking File and submit to ProQuest Support for Ex Libris.
CCCs LSP and Network Zone Support Resources
Support request forms for the CCCs LSP and Network Zone are available below. Learn more about LSP support and work progress on the LSP Support guide.
Get support from the LSP Network Zone Administrator. Create a CCLeague support account to submit a case.
Submit network zone change requests, and get support from the LSP Network Zone Administrator.
CCC Tech Center Support Resources
Having issues with your single sign on integration with CCC SSO Gateway? Receiving login or other error messages branded from California Community Colleges?
Visit the CCC Tech Center support page for information on how to contact their support team for community college staff members. Email the CCC Technology Center staff support team, or use their online support center.
Demystifying APIs
API stands for "Application Programming Interface" and APIs allow applications to communicate with one another.
Applications in this scenario include Alma and other third party vendor products who you want to communicate with Alma. The communication typically allows data such as user data, bibliographic data, electronic resources, order data, request data, etc. to pass back and forth between the applications in order to automate and make workflows more efficient and user friendly. Bulk operations, information output such as reports and lists, as well custom user interfaces can be created through use of APIs.
Your API Key, which is configured in your API Console found in the Ex Libris Developer's Network account for your Alma institution allows you to manage APIs and control how data is passed back and forth. The API Restriction Profile allows you to further protect and secure your library data.
Learn about using APIs, create and manage your API keys, share tips and tricks, and get answers from the Ex Libris developer community.
A bookmarklet is a software application / snippet of executable code that is stored in a browser bookmark, and typically interacts with the web page that is open when the bookmarklet is clicked. (See Wikipedia and FreeCodeCamp for more info.)
These are very useful when reviewing and troubleshooting issues with your Primo VE view, and/or search results.
Cloud Apps are easy to use tools that make use of the Ex Libris API to interact with your Alma environment. Cloud Apps may be added and applied to an Alma institution.
Basically, Cloud Apps are add-ons written by Ex Libris customers and shared with the community. Cloud Apps may add new functionality, create workflow shortcuts and/or integrate with external systems. Cloud Apps run inside the Ex Libris platform.
Anyone with the General Systems Administrator role can enable Cloud Apps for users in your institution.
Information about Cloud Apps are listed below.
Examples of useful Cloud Apps Systems Work Group has tried are listed below:
Sample Letter Customizations
Letter templates can be customized in a number of ways. For example, criteria such as user group or library pickup location can trigger customized messages. Additionally, user or loan details not included by default can be added, and user or loan details included by default can be removed from letters. Some examples are listed below.